Cancellation and Refund Policy
All cancellations must be submitted in writing via email to support@haztravel.com.
Non-refundable bookings cannot be canceled or refunded under any circumstances.
Refunds for refundable bookings will be processed within 14 business days of cancellation, or longer depending on third-party refund processes, minus a 5% service fee. (Subject to the payment method & Only for specific regions)
Customers are required to provide valid reasons for cancellations to be eligible for a refund or re-booking.
Chargeback Policy
By proceeding with the payment, the customer agrees to the terms stated herein and acknowledges that any disputes must first be addressed directly with HazTRAVEL.
Any chargeback initiated without prior communication and resolution attempts may result in legal action for fraudulent activity.
Changes and Amendments
Requests for amendments (e.g., name changes, date changes) are subject to availability and may incur additional fees or require cancellation and re-booking.
Changes must be requested at least 20 days before the check-in date or departure date.
Accuracy of Information
Customers are responsible for ensuring that all provided information (e.g., name, travel dates, contact details) is accurate. HazTRAVEL will not be liable for any issues arising from incorrect or incomplete information.
Supplier Policies
All bookings are subject to the individual terms and conditions of the respective hotels or airlines. Customers agree to comply with these policies.
HazTRAVEL is a travel management company and not a hotel or airline operator and is not responsible for any cancellation or force reallocation that may occur with hotels, airlines, or any service providers.
HazTRAVEL is obligated to inform customers immediately if any force cancellations or reallocations occur and will advocate for customers’ compensations.
Dispute Resolution
Any disputes or complaints must be reported to HazTRAVEL immediately and no later than 7 days after the completion of the service.
In the case of unresolved disputes, customers agree to mediation before pursuing legal action.
Loyalty Programs and Rewards
Cashback vouchers and reward points are non-transferable and subject to separate terms.
In the event of cancellations, any rewards earned will be forfeited.
Force Majeure
HazTRAVEL is not liable for cancellations or changes caused by events beyond its control, such as natural disasters, government restrictions, pandemics, wars or strikes.
Acknowledgment
By confirming the reservation, the customer acknowledges and agrees to these terms and conditions and waives the right to dispute charges without proper cause.
Additional Notes for Flights
- Ticket Issuance:
- Flight tickets are non-transferable and subject to airline-specific cancellation and change policies.
- Passport and Visa Requirements:
- Customers are responsible for ensuring they meet all passport, visa, and travel documentation requirements. HazTRAVEL is not liable for denied boarding due to insufficient documentation.
- Missed Flights:
- HazTRAVEL is not responsible for missed flights due to customer delays or failure to comply with airline check-in policies.
